Post Implementation Support
Cross Identity (Formerly Ilantus) has provided Managed Services to global customers for all IAM technologies for more than 15 years.
- Dedicated onsite/offshore resources with 8×5 support
- Knowledge base management
- Constant updation or modification of all application artifacts like KEDB, SOP, Run book, admin user and end user documents
- Continuous improvements
- Inputs from IAM implementation and product teams on best practices
Choose what fits best
Cross Identity offers four types of support packages to meet your unique needs
Classic
For most businesses that want to optimize web queries
✓ Knowledge Base Articles
✓ Periodic Health Checks
✓ IAM Product Upgrades
✓ Support Availability – 8/5
✓ P1 response time – 4 Working Hours
Silver
For most businesses that want to optimize web queries
✓ All Educational Services
✓ Operational Support
✓ Custom Reports
✓ Support Availability – 12/5
✓ P1 response time – 2 Working Hours
Gold
For most businesses that want to optimize web queries
✓ All Educational Services
✓ Dedicated Resource
✓ Periodic Review
✓ Support Availability – 24/7/365
✓ P1 response time – 30 min
